Both surgeries can be accessed by wheelchair users and have disabled parking bays close to the main doors which have flat entrances making it accessible for those with disabilities. All of our consulting rooms are on the ground floor and are easy to access. We have a touch screen for booking in when arriving for appointments but patients can also go the reception desk and be booked in by a member of the reception staff. Patients are called in to their appointments by an automated system which includes both visual and audio information.

Assistance dogs are allowed into the premises.

We can provide large font leaflets available upon request.

There is an induction loop sign clearly displayed in the reception area where patients can indicate if they wish to use this.

If you require further assistance or other reasonable adjustments when visiting the practice, please ask any of the practice staff who will be more than happy to help.

Appointments available in the evening and at weekends

You can now make an appointment to be seen:

• Monday to Friday between 16:00 – 20:00
• Saturday between 09:00 – 16:00
• Sunday between 09:00 – 13:00

Please contact the practice to book or click here for more information.

Outside normal practice hours, (from 1830 until 0800 on the next working day), urgent care is provided by NHS 111 - simply call 111.

For life-threatening emergencies at any time, call 999 - eg. for any of the following: 

• chest pains
• shortness of breath
• suspected stroke
• uncontrolled bleeding
• loss of consciousness

Please note:

• Weekday evenings from 1800 - 1830
• Thursday afternoons from 1300 - 1830

During the above times, whilst our reception staff deal with patients face to face and answer online requests, our phone lines are covered by our colleagues from North Staffordshire GP Federation - please call the practice as normal and your call will be diverted 

At all other times, please ring the practice as normal or 111 when the practice is closed.

Your local walk-in centre is:

Haywood Hospital, High Lane, Burslem, Stoke-on-Trent. Telephone number 01782 673500 (no appointments needed, walk in service only).

Website: www.staffordshireandstokeontrent.nhs.uk/Services/haywood-hospital-walk-in-service.htm

Open 07:00—22:00, (Monday - Friday) 09:00—22:00, (Weekends).

If you become unwell while the doctor’s surgery is closed, ask yourself whether you can safely wait until your doctor’s surgery re-opens to receive medical attention. If you feel it may not be safe to wait, or you simply don’t know, then dial 111 which is the NHS emergency and urgent care service. You may receive advice, be requested to attend the out-of-hours centre at Campbell Road in Stoke, or receive a home visit.

Many doctors report that they are being asked to visit at home people who are well enough to travel to the surgery or the out-of-hours centre to be seen. You may not be well enough to walk or catch a bus to see the doctor, but most people are well enough to travel by car. Where possible, ask friends or relatives for a lift or even get a taxi if you can find no other way of getting to the doctor’s premises.

For certain very serious conditions such as severe bleeding, chest pain suggesting a heart attack or severe shortness of breath, it may be more sensible to dial 999 and request an ambulance. The paramedic on board the ambulance provides emergency care as well as rapid transport to hospital. This is often the quickest lifesaving treatment. Also, in cases of injury where a broken bone is suspected, or stitches may be needed, going directly to hospital often makes more sense than calling on your doctor who may not have the facilities to attend to these sorts of problems.

Minor ailments/simple remedies

Many common problems such as coughs, colds, sore throats, earaches and upset stomachs can be dealt with by simple home remedies or medicines easily obtained from the pharmacist.