Welcome to Silverdale & Ryecroft Practice
We are a dedicated team providing NHS general practice care to our patient list of over 12,300 patients in Newcastle-under-Lyme. We work from two sites: our main surgery in the village of Silverdale and our branch surgery at Ryecroft in central Newcastle. We also provide the medical care to the residents of two large local nursing homes.
We have a strong commitment to training a wide variety of health care professionals who are closely supervised and by an experienced GP at all times.
Our registration process is straightforward and our friendly team will be happy to help you.
Covid - 19 Changes
We have made considerable adaptations in response to the recent COVID-19 pandemic.
We are working primarily from our main site in Silverdale with normal opening hours. We are now starting to run some clinical sessions from our branch surgery at Ryecroft, although please note that our reception team continue to work solely from Silverdale at present.
Many appointments are intially by telephone, but an increasing number of patients are seen face to face in surgery. We are using technology more and more including text messaging and video consultations, as well as electronic prescriptions and electronic repeat dispensing.
However, despite all the above changes, we can reassure you that we are still open and here to provide for your health care needs. Please contact us when you need us, as you normally would.
Update November 2021:
We have added capacity to our phone system and recruited new reception staff, who are currently being trained.
From January 2022 we plan to re-open the reception desk at Ryecroft each weekday morning.
In the meantime, Silverdale Surgery remains fully open as usual.
Our staff are all doing their very best to help you - Please continue to respect them during these challenging times.
The main entrance to the Silverdale reception area is fully open with Covid precautions in place.
All patients entering the building are asked to wear a face covering for the protection of all patients and staff.
We have a one-way system and socially distanced queuing system for the reception desk, where we have installed a protective screen.
The waiting area has been reconfigured to allow a safe number of patients to wait for face to face appointments and there is a further one-way system through the building.
Alternatively, patients attending face to face appointments can choose to wait outside or in their cars.
First Contact Physio
We now have an experienced physio working in the practice who is the first point of contact for all musculoskeletal problems.
They are actually more expert than the GPs in assessing these problems, and have been employed to specifically provide easy access into the specialist musculoskeletal service. They can assess patients, request XRays, provide treatment plans and do specialist referrals to consultants in Rheumatology, Orthopaedics and other clinics when needed, including when scans are needed.
This speeds up access to specialist services, and frees up GP and nurse appointments for other problems requiring their expertise.
To book an appointment, please speak to reception and ask for the First Contact Physio. Our reception staff may also signpost you to these appointments when this is the most appropriate way of dealing with your musculoskeletal problems.
Flu Jabs Autumn 2021
Flu vaccination clinics for the 2021/2022 season are now almost complete at both Silverdale and Ryecroft.
If you are over 50, or in one of the usual at risk groups eligible for an NHS flu jab, then please contact reception to book in.
Covid Booster Jabs
We are now giving Covid booster jabs. Anyone whose 2nd Covid jab was more than 6 months (or 182 days) ago is eligible for a booster. Once you become eligible please contact the surgery to book in for your booster.
Walleys Quarry Landfill Site - Logging Complaints
Please do not contact the surgery to log complaints about the landfill site.
The general advice from Public Health England is that patients should direct their concerns to Enviromental Services Newcastle under Lyme via the following link:
The Environmental Agency has recently put out an update via FACEBOOK stating if patients wish to report any incidents regarding the site they should call the hotline 0800 807060 or via email to email@example.com rather than contacting individual officers or the Enquiries Team.