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Out of Hours and Emergencies

Outside of practice hours patient care is provided by Staffordshire Doctors Urgent Care,between the hours 6.00pm - 8.00am the following morning. On Thursday afternoons the cover is provided by North Staffs Urgent Care, patients should ring the practice on 01782 381680 and they will be given further instructions

Your local walk-in centres are:

     Haywood Hospital, High Lane, Burslem, Stoke-on-Trent. Telephone number 01782 673500 (No appointments needed, walk in service only)


Open 07:00—22:00, (Mon-Fri) 09:00—22:00, (Weekends)


Hanley Health Primary Care Access Hub

69/71 Stafford Street, Hanley, Stoke-on-Trent, Staffordshire, ST1 1LW

Tel:0300 123 6759

(No appointments needed, Walk in service offered to patients registered with other GP practices as well as to those who are not registered with any GP)


Open 08:00 – 20:00, 7 days per week, 365 days per year


Out-Of-Hours Advice

Can it wait until morning?

If you become unwell while the doctor’s surgery is closed, ask yourself whether you can safely wait until your doctor’s surgery re-opens to receive medical attention. If you feel it may not be safe to wait, or you simply don’t know, then dial 111 which is the NHS emergency and urgent care service. You may receive advice, be requested to attend the out-of-hours centre at Campbell Road in Stoke, or receive a home visit.

Is a home visit by a doctor really needed?

Many doctors report that they are being asked to visit at home people who are well enough to travel to the surgery or the out-of-hours centre to be seen. You may not be well enough to walk or catch a bus to see the doctor, but most people are well enough to travel by car. Where possible, ask friends or relatives for a lift or even get a taxi if you can find no other way of getting to the doctor’s premises.

Is it the family doctor I need?

For certain very serious conditions such as severe bleeding, chest pain suggesting a heart attack or severe shortness of breath, it may be more sensible to dial 999 and request an ambulance. The paramedic on board the ambulance provides emergency care as well as rapid transport to hospital. This is often the quickest lifesaving treatment. Also, in cases of injury where a broken bone is suspected, or stitches may be needed, going directly to hospital often makes more sense than calling on your doctor who may not have the facilities to attend to these sorts of problems.

Minor ailments/simple remedies

Many common problems such as coughs, colds, sore throats, earaches and upset stomachs can be dealt with by simple home remedies or medicines easily obtained from the pharmacist.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website