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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

You can now order your repeat prescription, book/cancel a doctors appointment and view your medical record online.

Online Access Registration Form

Before you can use our online services you will need to either download the application form by clicking the link above or call into the surgery and collect one from reception. You will need to bring in two proofs of ID, one of which must be photographic and you must have been registered with the surgery for a minimum of three months.

Please note this service is only available for patients aged 18 years or older and children under 11 years of age.

Please click here if you would like to leave feedback on Silverdale Village Surgery

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Have Your Say

Silverdale & Ryecroft Practice

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment. To register for online prescriptions, appointment booking or viewing your medical record either call in to reception for a form or download one below and bring it into reception with TWO proofs of identity, one of which must be photographic.

New Text Messaging Service

We have introduced a new text messaging service which will send out your appointment confirmation One Week before your appointment and a reminder One Day before your appointment. You can now also CANCEL your appointment by replying with the word CANCEL to either of these messages.

Please do not add any additional text to your reply 

PRACTICE HOME VISITING GUIDELINES - INFORMATION FOR PATIENTS

GP/Practitioners at the practice will only visit patients in their homes if the patient is terminally ill or truly medically housebound. The practice will triage/review all requests for home visits for necessity and urgency, so that they can be appropriately managed. This may mean the GP calling you back to discuss your medical problem.

There are a number of reasons why home visiting may be detrimental to patients;

It can delay clinical assessment, as visiting cannot be carried out on an emergency basis. Assessing patients in the surgery can be done immediately
Travelling to and from home visits can delay clinical assessment as the doctor may not be able to locate the patient’s address as quickly as the patient can attend the surgery
Travelling to and from home visits, when clinically not needed,  puts the care of patients in the surgery attending an appointment at risk  as the absent doctor will not be able to treat routine or emergency patients whilst away from the surgery
Equipment for assessment and treatment by a GP which is portable to a patient’s home is not as effective as the equipment in the surgery
The environment in a patient’s home is not ideal for clinical examination and assessment
The following do not constitute a reason for a GP/Practitioner to perform a home visit. These reasons may include

It is not the GP practices responsibility to arrange transport, or to perform home visits because the patient has difficulty arranging transport. In these circumstances patients should seek transport help from relatives, friends, or taxi firms
Childcare issues for a patient - if a patient has difficulty arranging for someone to care for their children whilst attending appointments, the patients are welcome to bring their children to the surgery
Poor mobility - whilst it is understood that having poor mobility is inconvenient and unpleasant, GP surgeries are designed to cater for patients with restricted mobility. If patients are able to attend appointments at other healthcare settings, then they should also be expected to attend appointments in GP surgeries

Primary Care Extended Access to GP Services: appointments available in the evening and at weekends

You can now make an appointment to be seen in the evening Monday to Friday between 4pm and 8pm, on Saturday between 9am and 4pm and on Sunday between 9am and 1pm. Please contact the practice to book or click on the following link for more information

https://www.northstaffsccg.nhs.uk/your-services/extended-primary-care-services

How We Use Your Information

Our guiding principle is that we are holding your records in strict confidence.

Why we collect information about you

In the Practice we aim to provide you with the highest quality of health care.  To do this we must keep records about you, your health and the care we have provided or plan to provide to you.We will only store your information in identifiable form for a long as in necessary in and in accordance with the NHS England’s Rules found here:

https://digital.nhs.uk/data-and-information/looking-after-information/data-security-and-information-governance/codes-of-practice-for-handling-information-in-health-and-care/records-management-code-of-practice-for-health-and-social-care-2016

The Legal Part

You have a right to privacy under the General Data Protection Regulation 2016 (GDPR) and the Data Protection Act.  The Practice needs your personal, sensitive and confidential data in order perform our statutory health duties, in the public interest or in the exercise of official authority vested in the controller in compliance with Article 6 (e) of the GDPR and for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services in compliance with Article 9, (h) of the GDPR.

How we use your information

Patient Privacy Notice

Your Data Matters to the NHS

Data Protection Policy

PATIENT FORMS

Patient Access Online Registration Form.

Sickness Self Certificate Form

CQC logo 

See our report here

(Site updated 24/05/2019)

Contact Details

Silverdale & Ryecroft Practice

Contact Telephone

01782 381680
01782 381680

Ryecroft Medical Centre

Contact Telephone

01782 381680
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